This page states what the website actually does. The published privacy text below is the laboratory's.
Privacy policy
What is collected
Browsing does not ask for a name, a phone number, or a message. There is no contact form, no booking, and no newsletter. Creating a PartnerLab account stores an email address and a password only.
What is stored
A visitor who only browses types nothing here and nothing about them is stored. A PartnerLab account stores the email address and password, as the published privacy text states.
No analytics or advertising cookies
This website does not set an analytics cookie or an advertising cookie.
The results portal
The results portal is a separate application. This site only links to it. It does not receive data from that application and does not display any.
Contact
Contact is through WhatsApp, a separate application that opens in a new browsing context. The message is not sent to this site.
# Privacy Policy
**Last updated: 7 September 2026**
Nile Egypt Labs (“NEL”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how the NEL public website works in relation to personal information.
This policy describes the website in its current form and the information processing performed by NEL through this website.
## 1. What information does the public website collect?
The NEL public website does not collect personal information from visitors who simply browse the website.
The website provides a PartnerLab account registration process for laboratory partners who wish to request access to private partner services.
When a PartnerLab account is created, the website stores the email address and password required for that account. These credentials are used to authenticate the account and determine its access status.
No other personal information is collected or stored through the PartnerLab account registration process.
Visitors who do not create a PartnerLab account do not submit personal information to the NEL website.
In particular, the public website does not provide a mechanism for visitors to submit:
* Personal identification information * Medical or laboratory information * Patient records * Booking or appointment requests * General enquiries through a website form
PartnerLab registration is subject to the applicable account review and approval process. Creating an account does not by itself grant access to private partner services.
## 2. Contact information published on the website
The website publishes NEL's business contact details, including its telephone hotline, WhatsApp contact, and, where included in laboratory content, the laboratory's email address.
These are published business contact details. They do not constitute a contact form, website inbox, or data-submission system operated by NEL's website.
Messages sent through a laboratory-controlled contact method are received and handled by the laboratory through the relevant external service or mailbox, not through the NEL website's application.
NEL's published email address, where displayed, is operated by the laboratory independently of the NEL website. NEL does not receive, store, log, or process emails sent to that mailbox through the website.
## 3. WhatsApp
Where the website provides a WhatsApp contact option, selecting it takes the visitor to WhatsApp.
The NEL website does not receive, store, or process the contents of WhatsApp conversations.
Information sent through WhatsApp is handled through WhatsApp and the laboratory's own WhatsApp account and systems. Their respective privacy practices apply to information processed through those services.
## 4. Laboratory Results Portal
The website may provide a link to the laboratory's external online results portal.
The NEL public website does not collect, display, transmit, store, or process laboratory results or patient information through that link.
When a visitor follows the link, the visitor is interacting directly with the external results portal. The privacy practices and terms applicable to that service govern information processed there.
## 5. Cookies
The public NEL website does not currently use cookies for visitor accounts, analytics, advertising, or website functionality.
Authentication and PartnerLab account access may use the technical mechanisms required to maintain a secure authenticated session.
The NEL website does not require visitors to provide information through cookies.
Third-party services opened after leaving the NEL website, such as WhatsApp or the external results portal, may use their own technologies and cookies according to their respective policies.
## 6. Third-party websites and services
The NEL website may contain links or actions that take visitors to services operated by third parties.
These may include WhatsApp and the external laboratory results portal.
NEL does not control the privacy practices, data processing, cookies, or security practices of those third-party services. Visitors should review the privacy information provided by those services when using them.
## 7. Data security
The NEL website is designed to limit the personal information collected through the website.
For PartnerLab accounts, the website stores the account credentials required for authentication and account access.
NEL does not use the PartnerLab registration process to collect medical information, patient records, laboratory results, or other clinical information.
NEL nevertheless takes reasonable measures to maintain the security and integrity of the website, account system, and published content.
## 8. Children's privacy
The NEL public website does not intentionally provide a mechanism for collecting personal information from children.
PartnerLab registration is intended for laboratory partners and is not intended for children.
If a child or any other visitor chooses to contact the laboratory through an external service such as WhatsApp or the laboratory's published email address, that communication is handled outside the NEL website by the relevant service and the laboratory.
## 9. Changes to this Privacy Policy
NEL may update this Privacy Policy when the website's functionality, services, or data-processing practices change.
The updated version will be published on this page with a revised “Last updated” date.
## 10. Contact
For laboratory enquiries or communication, please use the contact details published on the NEL website, including the laboratory's official WhatsApp contact or other contact details published by the laboratory.
The NEL website does not operate a separate website contact form or enquiry inbox.